Support Policy

This Support Policy describes what kind of support you can expect from us in regards to the WP Auto Republish plugin.

If you have any questions about this Support Policy or you do not agree with it, please Contact Us before using the WP Auto Republish plugin.

We may amend this Policy from time to time, therefore it is your obligation to perform occasional checks in order to ensure you are fully aware of any changes. This Support Policy is effective from October 20th, 2020.

What Do Our Support Services Cover

We only provide support for the WP Auto Republish plugin, either available through the WordPress repository or purchased via our Website.

What Does the Support Cover

Free users are considered all users who have not purchased WP Auto Republish Premium plugin.

For all WP Auto Republish free users, we provide the basic support level which includes:

  • Answering questions about the WP Auto Republish Plugin options, features and functions;
  • Responding to any bugs you may have found within the WP Auto Republish Plugin.
Product Support Channels

All free users can receive our support via:

If you have a questions about any of the WP Auto Republish Premium Plugin features or plans, please submit a pre-purchase ticket.

Please note that under the WordPress.org forum Policy we are not allowed to discuss and/or provide support for our Pro Extensions, Pro Demos or other Account/License related issues. If you need support for anything not strictly related to the WP Auto Republish Premium Plugin, please submit a support ticket.

If your issues are strictly related to Account or Licenses, please submit a support ticket from the Plugin Options > Contact Us.

What Is Not Included In the Support

Free support services do not cover any of the following:

  • Customization services and/or any other custom work,
  • General WordPress support,
  • Third-party plugins support, except in cases when the issues are related to the integrations with WP Auto Republish Plugin but ONLY if they are strictly related to the WP Auto Republish Plugin,
  • Plugin modification and customization,
  • Third-party plugin integration,
  • Website and/or theme optimization services,
  • Server diagnostics, maintenance and/or other server and hosting related issues,
  • Any other support services which are not directly related to the WP Auto Republish Plugin.
Estimated Free Support Response Time

The support is available during the business hours Monday – Friday. We do not provide support over the weekends.

The usual response time for free users is 48+ hours.

Please note that this is only the estimated and not the actual response time, because the time may vary depending on our work load.

We do our best to provide all users with equal and quality support. However, we do hope that you understand that clients to have priority since they are the ones who help us develop our products and services further, both free and pro.

What Does the Client Support Cover

If you have purchased any of the WP Auto Republish Premium Plugin, then you are entitled to the ticket (email) support system.

For all our clients, we provide the premium level support which includes the following:

  • Answering questions about the WP Auto Republish Premium Plugin options, features and functions;
  • Responding to any bugs you may have found within the WP Auto Republish Premium Plugin;
  • Help with your WP Auto Republish Premium Plugin installation and license activation;
  • Help with questions and/or issues related to your user accounts and/or licenses.
Client Product Support Channels

All our clients can receive support by submitting a ticket via our Website, using the For Customers section.

Of course, all clients can also use the same support channels as our free users:

Please note that under the WordPress.org forum Policy we are not allowed to discuss and/or provide support for our Pro Extensions, Pro Demos or other Account/License related issues. If you need support for anything not strictly related to the WP Auto Republish Premium Plugin, please submit a support ticket.

If your issues are strictly related to Account or Licenses, please submit a support ticket from the Plugin Options > Contact Us.

What Is Not Included In the Client Support

Client support services do not cover any of the following:

  • Customization services and/or any other custom work,
  • Third-party plugins support, except in cases when the issues are related to the integrations with WP Auto Republish Premium Plugin but ONLY if they are strictly related to the WP Auto Republish Premium Plugin,
  • Plugin modification and customization,
  • Third-party plugin integration,
  • Website and/or theme optimization services,
  • Server diagnostics, maintenance and/or other server and hosting related issues,
  • Any other support services which are not directly related to the WP Auto Republish Premium Plugin.
Estimated Client Support Response Time

The support is available during the business hours Monday – Friday. We do not provide support over the weekends.

The usual response time for clients is between 24 – 48 hours.

Although we strive to respond to all tickets within the first 24 hours, please note that this is only the estimated and not the actual response time, because the time may vary depending on our work load.

Other Support Options

In addition to our support services, we have also compiled a thorough documentation for the WP Auto Republish Plugin that covers all general questions, explanations, guides, troubleshooting advice to known and/or repetitive issues that are not bug related, as well as custom PHP and CSS codes.

Before submitting a ticket or posting a thread on any of our channels, please make sure you have tried finding the answer to your questions and/or resolving the issue by going through or docs.

At this moment, we do NOT provide any kind of support via:

  • Skype,
  • Chat,
  • Phone
  • and/or any other channels and/or means not stated in this Support Policy.

Bug Reports

If you have stumbled upon any bugs in relation to the WP Auto Republish Plugin, you can notify us via:

We will fix any bugs in the WP Auto Republish Plugin as soon as possible, after they have been brought to our attention.

We will also try to provide a temporary solution through our ticket support system for smaller bugs and/or errors as a precursor to a more substantial update to the WP Auto Republish Plugin.

Please note that when submitting a bug report, you need to:

  • provide us with the exact steps to replicate the issue/bug
  • provide us with your WordPress environment info (PHP version, WordPress Memory Limit, etc).

Before submitting a bug report, please make sure the issue is actually specific only with the WP Auto Republish Plugin by:

  • performing a possible plugin conflict check,
  • temporarily switching to a different theme to see if the issue persists,
  • checking if your WordPress environment corresponds to our recommendations,
  • trying to resolve the issue with the help of our Troubleshooting docs.

Customization

We provide the WP Auto Republish Plugin as is.

While we may assist you with the configuration of the WP Auto Republish Pluginwithin their respective capabilities, we do NOT customize any of our products nor provide support for third-party customization of our products.

A Customization is considered to be anything that changes the way the WP Auto Republish Plugin look and/or function relative to how we make our products available to you.

If you need customization services, we will do our best to offer advice and redirect you to appropriate resources. However, please bear in mind that we do not take responsibility or endorse nor any third-party solutions for customized WP Auto Republish Plugin.